FAQs2020-02-28T12:56:01+02:00

Frequently Ask Questions

I still need to subscribe to Gruss with the vps package – or is it included?2020-09-24T11:08:54+02:00

No, it is not included. Our Bots do not directly use the Betfair API but uses the COM connection of Betting Assistant (Gruss Software) to connect to your Betfair account. So if you subscribe to One Bot or Gold Plan, you have to subscribe to Betting Assistant (£6/month) to run it (i.e. to place the bets).

As a new subscriber of Betting Assistant you can enjoy a 30-day free trial.

Can I run TBE using your VPS and will this avoid Bitdefender preventing my use of TBE?2020-08-26T12:18:52+02:00

Yes, you can run TheBetEngine on our VPS, this will avoid Bitdefender preventing the use of TBE because TBE runs on the VPS not your computer.

Can I manually select my own football games to do my strategies?2020-08-23T10:44:21+02:00

Yes, you can do it with “Schedule Games” module.

Can you help set up my chosen strategies if I dont know how to do them?2020-08-23T10:36:55+02:00

Sure, we can help you to set up your strategies. When you need help just contact us and ask us.

I have an issue when I launch my bot2019-12-27T22:04:08+02:00

If you have any issue when launching the software, follow these steps:

Close the bot,
Download Microsoft Visual C++ 2010 Redistribuable Package (x86) and launch it,
Select “Install” or “Repair”,
Relaunch the bot.

How to ask for my product key?2019-12-27T22:01:12+02:00

Once the bot is installed, you can ask for the product key through the bot or you can send us your first, last names and ID number you have registered at support@bettingdev.com

How Does Bettingdev Affiliates Program Work?2019-12-27T22:06:24+02:00

The process is very simple:

1. Visitor clicks on an affiliate link on your site or an email or a banner.

2. The visitors IP is logged and a cookie is placed in their browser for tracking purposes.

3. The visitor browses our site, and may decide to order.

4. When your visitors/readers place an order from an Bettingdev affiliate link/banner you have on your site or into your emails (the order does not need to be placed during the same browser session – cookies and IPs are stored up to 90 days), the order will be registered as a sale FOR YOU and you will receive:

  • 25% commission for each sale of:
    • lifetime license products
    • betting systems
    • products/services monthly plan  as long as the subscriber keeps his subscription active
  • 10% commission for each UK VPS subscription plan and as long as the subscriber keeps his subscription active
Do you have links to specific content for your affiliates?2019-12-27T22:07:51+02:00

Yes. Time to time,we send you links via email for even easier promotion to earn commissions.

How do I promote Bettingdev?2019-12-17T15:03:50+02:00

When you join our affiliate program, you’ll have access to a unique referral link that you can use to promote Bettingdev. You can also use a number of ready-to-go ads, or create your own links from any page of the site you want to share (such as blog posts or podcast episodes) thanks to the referral URL generator. With your link in hand, your ready to promote!

How and when will I get paid?2019-12-17T14:44:21+02:00

It’s up to you: After each sale, each week or each month.  Just tell us during the signing up how when you want to be paid through Paypal.

How long do cookies last for?2019-12-17T14:39:51+02:00

Cookies will last for an extra long period of 90 days. It will start every time the user clicks on the link again.

How do I refer a new customer?2019-12-17T14:38:00+02:00

You can share your link or banner on social media chanel, email list, website, blog or give your affiliate ID during friendly sales at home. The choice is totally yours!

How does the link tracking work?2019-12-17T15:13:23+02:00

Cookies are used to track your referral links. If someone leaves the webpage and comes back later without clicking the referral link again, then cookies will track the whole activity.

How much can I earn?2019-12-17T15:13:32+02:00

You can earn up to 25% commission for every sale made through your referral (depending upon the product/service you promote).

 

Does your UK VPS include software licences?2019-11-03T17:35:15+02:00

Our UK VPS does not include the licence(s) of softwares you want to run on our UK VPS. However, you should note that Plans may include certain licenses so that the softwares you run might influence your choice of plan:

How can I log in to our VPS from Mac OS X, Linux, Android and iPhone?2018-11-16T10:51:28+02:00

Apple Remote Desktop

 

CONNECTING FROM MAC OS X

Mac OS X users can also use Microsoft’s official RDC program, one of the best remote desktop apps for OS X. It is available for download here.

 

 

 

You can then add your VPS’s IP, username and password like this:

Remote Desktop Mac 1

 

 

 

 

 

 

 

 

 

 

 

 

 

Double click to the Connection Name to connect to the VPS.

Remote Desktop Mac 2

 

 

 

 

 

 


You’ll get a certificate warning. Click on “Show Certificate“.

Remote Desktop Mac 3

 

 

 

 

 

 

 

 

 

 

 


Tick the checkbox for “Always trust…”
to not get warned about the self-signed certificate in the future.

Remote Desktop Mac 4

 

We also recommend the open-source application CoRD for OS X, which can be downloaded from here. The required login credentials will be the same as above.

 

linux
CONNECTION FROM LINUX

There are several RDP clients available for Linux, rdesktop being one of the most popular. The required login credentials will be the same as above.

 

Android_iphone
CONNECTING FROM ANDROID & iPHONE

Search the Android Market or App Store for “RDP” and select a remote desktop app. Usually we use this great application. The required login credentials will be the same as above.

I’m not a techie and I want to become a future new user. How can you help me?2019-12-27T22:17:44+02:00

That’s the beauty of using our vps, we worry about the techie stuff and about new users! When you join our UK VPS scheme you are actually taking space on our servers. You are no longer relying on your usual connection, hoping it will maintain service. We can tell you, hand on heart, that they are more up to date, bigger and faster than your own machine and that our team is always at your side to familiarize you with your new partner that is a VPS for any question, (even the one that seems stupid to you).

I don’t need help installing my betting software on your UK VPS – Can I do that myself?2019-12-27T22:20:16+02:00

Of course, if you want to install yourself your betting software(s), no problem, we give you access to the UK VPS configured for the betting and you can act in the way you want.

Which betting software can you install on our UK VPS?2020-09-01T15:08:39+02:00

Typically we can install any betting software (TheBetEngine, GHBot, Geeks Toy, Betting Assistant, Bet Angel,…). We take care of everything: to configure your UK VPS and set up the software(s) you need Just ask after subscription!
We provide you with the information to access it via a Remote Desktop Connection Application. After, you just have to start your betting software, and you are into the world of betting!
PS: But keep in mind that our UK VPS does not include the licence(s) of softwares you want to run on our UK VPS.

Are there any statistics for GoodBet HR or past history of results?2019-12-27T22:29:49+02:00

GoodBet HR (Advanced and Premium versions) is not a system in the usual sense. We have used horse racing data and our experience to present the runners in any race in a different way so that those with the most likely winning potential rise to the top and come more strongly into focus. While it is down to the user to make decisions on when and how to bet, the User Manual provides some hints.
We can say that most of our users have developed a set of rules based on the manual advice and reports that 50% of bets win and they have many less losing days. They say this is because GoodBet HR (Advanced and Premium versions) saves a lot of work and identifies quickly the races and horses to concentrate on.

Can you tell me if GoodBet HR works or not because I am in Australia?2019-05-16T10:32:39+02:00

Absolutely, usable with horse racing from all over the world!

What time are the daily files released?2019-05-16T10:07:35+02:00

We aim to release data files between 7 and 10 am (UK time). We are trying to balance between providing the most accurate data in relation to going, trainers and horses while also giving you the earliest possible access to the data, allowing you time to fit working out your strategies with the rest of what goes on in your world.

How many selections a day are there: what’s the winning strike rate longest losing run?2019-09-07T12:37:31+02:00

GoodBet HR (Advanced and Premium versions) deals with every race (it identifies races best not touched – indicated in the manual) and orders selections according to their perceived potential. In doing so, the service guides users towards a more disciplined approach and the better prospects while also saving a lot of time. This, the number of selections and the longest losing run are individual to the bettor and his choices.

Does it work on a Chromebook?2018-03-19T21:28:33+02:00

Absolutely, it’s easy to remotely access to our UK VPS from your Chromebook. Chrome Remote Desktop will allows you to remotely access through your Chromebook. Click here to add Chrome Remote Desktop to Chrome.

Does the subscription allow me to use a tablet and laptop?2018-04-16T17:41:15+02:00

You can access to our UK VPS from any devices (computer, tablet or mobile – Android or iPhone) and  from any operating system (Windows, MAC or Linux) but one at a time.

Do I Need a Betfair account or another Subscription to use GoodBet HR?2019-05-16T10:05:22+02:00

No other subscription is required to use GoodBet HR. Once downloaded, just install it and enjoy!

What type of races are downloaded into GoodBet HR Advanced and Premium?2019-09-07T12:28:31+02:00

All UK/IRE races type are downloaded: flat, jump or even harness racing.

When and where can I download UK/IRE races?2019-05-16T10:04:59+02:00

The races are updated each day in the morning into GoodBet HR Premium, a message is flashing in green when they are available. You have just to click on the link to download them.

How to access your VPS using Windows Remote Desktop Connection (RDC)?2018-04-16T17:49:19+02:00

Connecting to your Windows VPS from your Windows PC is easy with Microsoft’s own Remote Desktop Connection (RDC) program. It is included with most versions of Windows.

How to Connect:
1. Open the Start menu of your computer.
2. Click on the All programs menu.
3. Click on the Accessories menu.
4. Click on the Remote Desktop Connection program.
If you can’t find it, run Start > Run > mstsc.exe.
5. Enter your VPS details as follows:
Computer: [IP address of your VPS.]
This is supplied in your “Your VPS is configured and ready-to-use” e-mail that you will receive after subscription.

STEP 1

Click Show Options. Select the tab named Experience. Check that one of the following options is selected in the combo box that allows you to choose your connection speed:

– Detect connection quality automatically
– High-speed broadband
– WAN
– LAN

Do not select Modem or Low-speed broadband otherwise you will not be able to connect to the VPS.
Click Connect.

STEP 2

RDC will prompt for your password. Enter the following:
Username: Administrator
Password: Password is supplied in your “ Your VPS is configured and ready-to-use ” email that you will receive after subscription. We advise you to copy/paste it to avoid errors.

STEP 3

You may see a message like the following. This happens because the security certificate used by your
VPS is self-generated and self-signed. It’s OK to connect because you know it’s your own server, so feel free to select “Don’t ask me again for connections to this computer.

AND THAT’S ALL you are now logged in your VPS!

I would like to run SS2 Pro 24 hours a day, 7 days a week but I don’t want to leave my computer on all the day, do you have a solution for me?2019-12-27T22:35:10+02:00

Yes, Bettingdev UK VPS allow you to keep running SS2 Pro on our virtual servers from anywhere in the world. Everything is configured and installed by our technical staff.
Find out more here.

How to contact the Technical Support?2019-03-21T20:37:24+02:00
  • If you want to report a bug, the best way is to click on the button “?” in SS2 Pro, then select “Contact the Technical Support”. A windows opens, enter your message, attach a screenshot if necessary, and select the options “Debugging files”, “Settings file” and others like “Strategies file” if your issue is linked to a specific strategy for example.
  • If you have a technical questions about the bot, the fastest way is to open a Support Ticket by clicking here.
Is there a forum where I can communicate with other users?2017-01-04T16:06:23+02:00

Yes, if you need advices for strategies (help from other users) follow this link:
https://bettingdev.com/forumsss/forum/soccer-supervisor/discussion/
And you can also post your suggestions by following this link:
https://bettingdev.com/forumsss/forum/soccer-supervisor/suggestions/

Can I use SS1 and SS2 Pro on the same computer?2017-01-04T16:04:49+02:00

No, this is not possible because they use a different version of Betting Assistant.

When I open IPT chat in SS2 Pro I cannot access it and I have a message saying that I have to enable the cookies. What can I do?2017-01-04T16:03:34+02:00

Open Internet Explorer, click on Tools -> Internet options -> Privacy and click on Advanced.
Tick all the options and select “Accept” for “First/Third-party” cookies. Validate and close IE.

I have the following message when using SS2 Pro: “The bot cannot retrieve Inplaytrading data!”2017-11-04T22:52:02+02:00

This happens in two different cases:

  • If you have some problems with the .NET Framework, in this case the best solution is to execute this tool from Microsoft to try to repair it:
    https://www.microsoft.com/en-us/download/details.aspx?id=30135
    After that, reboot your computer and follow the step 3, then relaunch the bot.
  • If you are connected more than twice to IPT data.
    This happens if you are using SS2Pro, and if you are also connected twice to Inplaytrading website (from the same computer or any other devices like a tablet or a smartphone.
    In this case, the bot will be disconnected from IPT, and it will no longer work until you turn it off and then turn it on again.
Each time I open SS2 Pro, it asks for the Software Key.2017-11-04T22:52:02+02:00

You must install Microsoft Visual C++ 2010 Redistributable Package (x86).
If you still have the same issue, this means that the .ini file of SS2 Pro is probably corrupted. In this case, simply delete the file named “supervisor.ini” that you will find in the folder:
“C:\Users\Administrator\AppData\Roaming\Bettingdev\SS2Pro”.
Note that the folder “AppData” is a hidden folder. Also if you are using SS2 Pro on your own computer, the folder “Administrator“ could be different.

When I turn on the bot, no games are displayed AND the schedules games table is empty.2017-11-04T22:52:02+02:00

Close the bot and download Microsoft Visual C++ 2010 Redistributable Package (x86) from the following address:https://www.microsoft.com/en-us/download/details.aspx?id=5555 and install the package.
Then restart the bot and try again.

After having installed SS2 Pro, when I try to launch the application, it crashes immediately.2017-01-04T15:51:44+02:00

This is due to the fact that you have not installed Betting Assistant. Betting Assistant must be installed before to launch SS2 Pro, and Betting Assistant must be launched before to turn on the bot.

I have already the last version of Betting Assistant installed 1.3.0.37a that is available on the official website of Gruss. Do I have to install the beta version 1.3.0.38?2017-01-04T15:47:22+02:00

Yes (except if there is most recent version), because this beta version includes several features used by SS2 Pro. If you are using a version lower than 1.3.0.38, the bot will not place any bets.

When I execute the installation file, nothing happens!2017-11-04T22:52:02+02:00
Windows 7 and 8 could block the execution of the installation as the file comes from Internet.
To bypass this issue, you need to unlock the file:
Right-click the file
Click “Properties”
Go to the “General” tab
Click on “Unlock file”
Click OK
Re-execute the installation file.
When I try to send the request for the activation key, nothing happens!2019-12-27T21:58:23+02:00

If you face any problems by sending the request, just open a ticket with the data displayed on the software activation window (first/last names, serial number).

My computer is freezing when I use my Bot!2017-01-04T16:16:35+02:00
This could be due to your computer configuration, please make sure that you have all the system requirements.
 
Generally speaking, for a better use of the bot we advise the use of a VPS.
 
A VPS will ensure a best internet connection (fastest, no interruption, etc), and most of the time a powerful configuration. Also, using a VPS means that you no longer need to keep your computer turned on 24 hours a day!
 
For the previous reasons, we strongly advise against using a laptop to use your Bot!
How many computers can I install my Bot on?2017-01-04T16:15:38+02:00

You can install and run the bot on 1 computer at any one time.

One licence = One computer

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