Support Center2018-11-14T10:52:22+00:00

Welcome to our Support Center!

This is where we provide Technical Support for our Products and Services as: Automated Betting Bots, Betting Softwares, Custom Softwares, MarketFeeder Pro Triggers, Bettingdev UK VPS, Daily Races and GTS.

If you need assistance for pre-sale or billing questions, please contact us here.

Be aware that we have two levels of support: FREE and PAID. While we are available to support you with any difficulties in installing your bot (Installation Help Service” included with Bot Monthly Plan and Bot Lifetime License), after you have got it up and running you may wish to subscribe to our bot technical support service for ongoing support and more.

  • FREE SUPPORT (support included in the products/services such as GoodBet HR, Profit Simulator, Custom Application, Custom Trigger, UK/IRE Daily Races Service, GTS Services and UK VPS).
    For theses products and services we provide a basic level of support through our ticket system or by e-mail and includes the following:
    – Answering questions about features and functions of products and services
    – Solve issue and bugs in a proactive manner
    – Despite the fact that the UK VPS benefits from free support, as soon as a problem arises, this service is classified as a high priority level.
    We always recommend that you explore our FAQ because you can often pick up great ideas and get a better understanding of our products or services indeed a little search effort and reading ON your part can save both your and our time. .
  • PAID SUPPORT (High Priority Level)
    Paid support is intended only for Betting Bots. Due to time and resource constraints we aren’t able to provide a free support for such products: Soccer Supervisor 2 Pro, Malbot Horse Racing, Spikey Soccer and Spikey Tennis.

WHAT’S INCLUDED IN PAID SUPPORT?
Get assistance with reported bugs and issues:
– Technical Team provides proactive assistance to fix issues related to using bots and getting the most value out of their functionalities (by e-mail, support ticket or Teamviewer)

Availability of Technical Team to answer questions about betting bots by email or ticket support like:
– Answer to your specific questions about the features and functionality of the bots
– Provide some guidance on the way the bots are designed
– Answer questions about third party assets or functionality (e.g. betting assistant) bundled with bots, such as how they work and other technical questions.

But you Should Only Open A Ticket After Doing The Following:

  • If your query is about SOCCER SUPERVISOR 2 Pro, MALBOT Horse Racing, SPIKEY Soccer, SPIKEY Tennis, make sure you are running the latest version of the bot. By clicking on the software/bot above, consult the “Product page of the bot/software ==> Additional Information ==> Current Version”
  • If you need help with SOCCER SUPERVISOR 2 Pro via the bot click on the button “?” in SS2 Pro, then select “Contact Technical Support” and tick all the boxes, then click on “Send Message” or send a ticket – PAID SUPPORT (High Priority Level).
  • If you need help with MALBOT Horse Racing via the bot click on the button “Tech. Support”, tick all the boxes and “Send Message” or send a ticket – PAID SUPPORT (High Priority Level).
  • If you need help with SPIKEY Soccer, open a ticket – PAID SUPPORT (High Priority Level).
  • If you need help with SPIKEY Tennis via the bot click on the button “Tech. Support”, tick all the boxes and “Send Message” or send a ticket – PAID SUPPORT (High Priority Level).
  • If you need help with GOODBET HR via the software click on the button “?” in GOODBET HR, then select “Contact Technical Support”, add another file if necessary then click on “Send Message” or send a ticket – FREE SUPPORT.
  • You can also check out our FAQs. If you still cannot find the answer to your question, fill out the form below and our Technical Support Team will help you.
    IMPORTANT: Please only add 1-2 questions per ticket. It keeps things simple and it allows our team to provide faster solutions.

Note that if you run one of our softwares or MFP trigger on a VPS to another provider, if you have a technical issue and want our intervention, a fee of £25 will be charged (paid or free support).

In order to create new ticket, you must login with your account first.

Don't have an account yet? Register Now!

PLEASE PROVIDE FULL DETAILS

What part of the bot has an issue?
What are you trying to achieve?
What causes the error to show up?
What version of the bot are you using?
Which version of Windows do you use?

It is much easier for us to understand the problem and provide help if you give details on it upfront. If you ask for help by saying “The bot doesn’t work!” then what are we supposed to make out of this? How are we going to help you? Instead, if you give us details and what exactly you are trying to achieve, especially the code error displayed then this allows us to help you resolve the issue easily.

THANKS TO BE PATIENT

ESTIMATED RESPONSE TIME (free and paid support)
We aim to respond to new tickets within 24 support hours for Paid Support and within 72 support hours for Free Support. Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.
Be advised, UK VPS has support as priority number one.

SUPPORT HOURS
Free Support hours are between 10 am and 6 pm (UK Time) Monday – Friday.
Paid Support hours are between 9 am and 9 pm (UK Time) Monday – Sunday.
UK VPS enjoy a continue support Monday to Sunday.

BE PRECISE

Make the title of your post relevant to the problem: Please don’t post issues with general titles (help, bot doesn’t work!, urgent, can you help me?). A descriptive post title should have at least 10 characters. The following are good examples of titles so that anyone reading the title gets a good idea of what this problem is about and can get straight to business: “When I execute the installation file, nothing happens” – “My computer is freezing when I use my bot”.

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